Question 1

What is BonAir Continuous Infection Control Technology (CIMR)?

Accepted Answer

BonAir Infection Control Technology continuously disinfects (while patients, staffs, and visitors are present) viruses, bacteria, mold, and other fungi by producing 0.02 ppm of hydrogen peroxide gas from oxygen and water vapor in the air. This process is different from the aqueous vaporized process. The aqueous vaporized process takes liquid hydrogen peroxide and vaporizes it into the air. The aqueous vaporized process results in hydrogen peroxide levels over OSHA limits for occupied areas.

At the heart of BonAir Infection Control Technology is a Photo Catalytic process that produces gaseous hydrogen peroxide. The technology is effective against microbes both in the air and on surfaces because the hydrogen peroxide molecules have both localized positive and negative charges; they are literally drawn to viruses and bacteria by electrostatic attraction. It works by creating 0.02 parts per million (ppm) of hydrogen peroxide gas from the oxygen and humidity already in the air. The hydrogen peroxide gas is then supplied to the areas where it diffuses everywhere that air travels, disinfecting microbes in places that other technologies can’t even reach.

For example, the gaseous hydrogen peroxide first sanitizes the air ducts, then sanitizes the air and exposed surfaces, and over time diffuses into every crack and crevice that air can penetrate, disinfecting microbes in places that other processes or wipe downs and chemical disinfectants cannot reach. BonAir Infection Control Technology can inactivate and reduce the viability of microorganisms greater than 95% in as little as 2 hours.

Question 2

Setting up my BonAir device

Accepted Answer

You've just purchased one of the most effective solutions for air disinfection and purification, what now? To get the most out of your device, place the device in an elevated location that is roughly in the middle of the room, apartment, facility or office. Make sure to leave at least 1 inch between the back of the device and any furniture or wall to allow unobstructed airflow. Lastly, point the unit towards the center of the room.
Optimal location for your device varies with your needs, sources of pollution or heavily used areas are always preferred.

Question 3

Consulting before purchase

Accepted Answer

Please remember that every order includes a one hour phone or zoom call with Subject Matter Experts to determine what device is best suited for your home or office. This call is provided free of charge.

Question 4

About BonAir warranty

Accepted Answer

BonAir devices include two separate warranties, a 90 day to 1 year warranty for the catalytic component/CIMR Cell (Depends on model) and a 3 year warranty for all other parts and components.
 
See the User Manual for more information about your device's warranty.
 
Warning: Refrain from using the device if it malfunctions, continuing to use the device may damage it further, and potentially voiding the warranty.
 
Warranty is voided if damage to device is caused by poor care and lack of maintenance of the device.

Question 5

Are there financing options available?

Accepted Answer

While we don't offer direct financing options, your state (for mainland US and Puerto Rico) may have measures in place to facilitate the purchase of equipment geared towards decontamination and disinfection.

Get in touch with us to explore possible options by using the contact form in this section.

Question 6

What is the advantage of using BonAir Infection Control Technology?

Accepted Answer

Since BonAir Infection Control Technology uses gaseous hydrogen peroxide disinfection process it provides aggressive infection control strategies to combat various types of contamination. Additionally, BonAir Infection Control Technology provides:
 
 • Massive cost avoidance
 • Lower cost of prevention
 • Lower cost of remediation or sanitization
 • Rapid return on investment
 • Reduces the risk of spreading or cross contaminating people or building
 • Low up-front cost compared to other chemicals and systems
 • 24 hour protection
 • Stabilization of areas before remediation can begin
 • Low maintenance; replace cell or light every 3 years
 • Better indoor air quality for workers and clients
 • Less absenteeism from workers

Question 7

Choosing the right device for your home or business

Accepted Answer

All BonAir devices are calibrated to work effectively and safely when used in the right conditions. In order for the device to function correctly, the dimensions of your home, office or facilities needs to be within the maximum capacity of your BonAir device. These dimensions are measured in cubic feet.
 
When selecting a product, please consider the width, length and height of the area where the BonAir device will be installed. Visit the online store for more information about specific devices regarding their maximum capacity.

Question 8

Part replacement

Accepted Answer

For part replacements contact us with the contact form in this section, selecting the affected device and describing the issue and we will be in touch briefly.
 
You can also contact us by dialing 787.753.7800 (tel:7877537800)Monday to Friday between 8:00AM - 5:00PM (GMT-4).
 
Warning: Refrain from using the device if it malfunctions, continuing to use the device may damage it further, and potentially voiding the warranty.

Question 9

Problems or questions about my BonAir account

Accepted Answer

In order to better assist you with any issues, try logging out of your account, deleting your internet cookies, and clearing your browser cache. Once you have done this, log back into your BonAir account.
 
If the problem persists get in touch with us using the contact form in this section.

Question 10

Return & refund

Accepted Answer

For returns & refunds contact us with the contact form in this section, selecting the affected device and describing the issue and we will be in touch briefly.
 
You can also contact us by dialing 787.753.7800 (undefined)Monday to Friday between 8:00AM - 5:00PM (GMT-4).
 
Warning: Refrain from using the device if it malfunctions, continuing to use the device may damage it further, and potentially voiding the warranty.

Question 11

What does BonAir Infection Control Technology do?

Accepted Answer

BonAir Infection Control Technology provides excellent indoor air quality by disinfecting existing microbial contamination then continues to safeguard the protected area against the introduction of new viruses, bacteria, mold and other fungi. BonAir Infection Control Technology first sanitizes air ducts; then sanitizes the air and exposed surfaces in the protected areas; then over time, hydrogen peroxide gas in the air treated by BonAir Infection Control Technology diffuses into every crack and crevice that air can penetrate, disinfecting microbes in places that other processes cannot reach.
 
Pat Fields with A1 Environmental had this to say “by putting in BonAir Infection Control Technology we have had 2 call backs and that was due to water leaks in the barracks and then the problem was very limited, not like the old days when mold would be everywhere and we would have to do a major remediation and tear out.”
 
BonAir Infection Control Technology provides 24 hour protection which can reduce the spread of germs, pollen, and mold allowing patients, workers, clients and families the opportunity to live and work in a pleasant environment.
 
 • Advantages of the BonAir Infection Control Technology include:
 • Stabilization - Rapid Response By Attacking Organic Viruses, Bacteria & Mold (Ex. Lamar University & Spindletop Museum) after catastrophic events
 • Sanitization - Purifying and Eliminating Contaminants Without Major Demolition
 • Prevention - Prevents the Reestablishment of Mold, Bacteria & Viruses - 24 hour protection
 • Odorless and Eco-friendly
 
Dr. Muto and S. Silvestri of the University of Pittsburgh Medical Center presented the results of their 6-month study at the Fifth Decennial International Conference of
Healthcare-Associated Infections, March 18-22, 2010. (Background: The University of Pittsburgh Medical Center, Presbyterian is an 766-bed tertiary care facility. The Cardiac Thoracic Intensive Critical Care (CTICU) consists of 2 units: CT10 & CT11, each with 10 beds and similar populations. In 7/2008, the BonAir Infection Control Technology was installed in CT11. This technology continuously disinfects viruses, bacteria, mold, and other fungi by producing 0.02 ppm of hydrogen peroxide (H2O2) gas from oxygen and water vapor in the air.)
 
This methodology found that within 24 hours, 96.4% to 99.9% microbial reduction was noted of surfaces contaminated with Staphylococcusaureus, E-Coli, Listeriamono cytogenes, Candidaalbicans, Streptococcus, and Pseudomonas and thereafter new microbe reduction was virtually instantaneous. (Kansas State University and Sandia Labs.

Question 12

Problems or questions about an order placed with BonAir

Accepted Answer

Having issues with an order? Get in touch using the contact form in this section.
 
All orders are delivered to the provided address within 15 business days. Events out of our control may delay this delivery, in such events, you may receive a communication informing you of any pertinent information.

Question 13

Testing the air quality

Accepted Answer

If you have purchased the device+testing kit bundle you will receive additional documentation and a testing kit with your device.
 
To test the air quality of your home or office, simply extract the cotton swab that comes with your bundle and gently roll it over a surface around your home or office. Once you have done this, insert the swab into the provided tube which contains a gelatin in the bottom. Make sure the swab is completely inserted into the gelatin.
 
Make sure the sample is tightly closed to make sure pathogens that are outside your home or office cannot contaminate the sample. Now, simply take this sample to a laboratory for a culture test & reading.
 
If you have purchased a device+test kit bundle in Puerto Rico or the Dominican Republic, we have partnered with pharmacies to conduct these tests free of charge. Look for the code, voucher or instructions in the documentation provided in your bundle.
 
To see the effects BonAir had in your home or office, please allow the device to run for a minimum of 24 hours.

Question 14

Can I buy BonAir devices outside of Puerto Rico & Dominican Republic?

Accepted Answer

Yes! You can place an order online at any time by visiting our online store.(javascript:void(0))

Question 15

Product care

Accepted Answer

In order to ensure the quality and performance of your BonAir device, follow the following steps regularly:
 • When the maintenance reminder light is lit or every 30 days, remove the back of the device and clean the filter and back cover without water
 • Leave at least one inch between the back of the unit and any other objects such as furniture or walls
 • Do not operate without the rear lint screen and back cover installed
 • Do not operate near heat sources, fire, or combustible vapors or gases
Warning:
Disconnect power cord from power outlet before servicing
Do not look directly at the lit light bulb unit

Question 16

Is BonAir Infection Control Technology Safe?

Accepted Answer

Yes, 0.02 ppm of hydrogen peroxide gas is just one fiftieth of the amount that OSHA tells us is safe throughout a standard workday. The hydrogen peroxide gas concentration is also self-controlling. (This was also tested by Dr. Marsden at Kansas State University). If hydrogen peroxide gas increases above 0.02 ppm, it starts reacting with itself until the concentrate drops back down to 0.02 ppm. BonAir Infection Control Technology Units actually produce much higher concentrations of hydrogen peroxide gas immediately around the units themselves, but the hydrogen peroxide gas reacts with itself so fast that the concentration drops to 0.02 ppm within about an inch of the unit. Also, when hydrogen peroxide gas reacts with itself, it breaks down into non-toxic oxygen and water vapor.

Question 17

Deleting my BonAir account

Accepted Answer

In order to delete your account you must contact info@bonairtech.net using the login email of the account that you wish to delete using the title "DELETE ACCOUNT"(mailto:info@bonairtech.net?subject=DELETE ACCOUNT). You can see your login email under My Account.(undefined) Accounts with unfulfilled orders cannot be deleted for security reasons.
 
You can also choose to unsubscribe from receiving notifications and communications by visiting your profile settings.(undefined)

Question 18

How can such a small amount possibly be effective?

Accepted Answer

There are lots of gas molecules in air. Even at 0.02 ppm, there are still 500,000,000,000 hydrogen peroxide gas molecules in a single liter of air at room temperature. That means that the hydrogen peroxide gas molecules are only 1.25 to 1.5 microns apart. Bacteria are about one micron in size, so they can’t move very far without running into several hydrogen peroxide molecules. Viruses can be as small as 0.1 microns, but they will still run into hydrogen peroxide if they move just fifteen times their own length.
 
The real advantage is that hydrogen peroxide molecules don’t simply bump into microbes on a random basis, they are actually attracted to the microbes. Like water, hydrogen peroxide has both localized positive charged points (the hydrogen atoms) and localized negative charged points (the oxygen atoms) on each molecule. So hydrogen peroxide gas molecules are actually attracted to positive and negative charges on the surface of microbes and are drawn to microbes through the air by electrostatic attraction.

Question 19

My device is not switching on

Accepted Answer

First make sure the power outlet is working properly by plugging another device to make sure it is working. If the power outlet is working properly, make sure your BonAir device is plugged all the way. Make sure the back cover is properly installed.
If, after following these steps, your BonAir device does not power on contact support by using the contact form in this section.

Question 20

My device turns on but the lights don't

Accepted Answer

Inside every BonAir device, one to four light bulb (CIMR Cell) units work in tandem with other components to produce hydrogen peroxide gas. If these lights do not light up, your device is not producing hydrogen peroxide gas and needs to be replaced.
 
See warranty section for more information, or contact support to replace the light bulb unit.

Question 21

Are You Sure BonAir Infection Control Technology is Safe For Long Term Use?

Accepted Answer

Yes, 0.02 ppm of hydrogen peroxide gas is just one fiftieth of the amount that OSHA tells us is safe throughout a standard workday. Air containing 0.02 ppm of hydrogen peroxide gas is also safer than outside air containing 0.04 ppm to 0.08 ppm ozone, a much stronger oxidizer. As an added benefit hydrogen peroxide gas helps to control the amount of ozone in incoming air when installed in air intakes.

Question 22

Can BonAir Infection Control Technology help with high ozone levels in our air?

Accepted Answer

In areas with high ozone levels, BonAir Infection Control Technology Units can be placed in the air intakes, as air is brought in from outside, hydrogen peroxide gas will react with the ozone to produce oxygen and water vapor, bringing the ozone concentration down to 0.02 ppm in the incoming air.

Question 23

Part replacement

Accepted Answer

For part replacements contact us with the contact form in this section, selecting the affected device and describing the issue and we will be in touch briefly.
 
You can also contact us by dialing 787.753.7800 (undefined)Monday to Friday between 8:00AM - 5:00PM (GMT-4).
 
Warning: Refrain from using the device if it malfunctions, continuing to use the device may damage it further, and potentially voiding the warranty.

Question 24

What does the air treated by BonAir Infection Control Technology smell like?

Accepted Answer

It is odorless. At 0.02 ppm, hydrogen peroxide gas is undetectable by the human nose, so BonAir Infection Control Technology Units do not produce a smell. BonAir Infection Control Technology will, however, eliminate some smells by disinfecting molds, mildew, and other microbes that produce smells. As smell-producing microbes are disinfected, they will stop producing new odors, and old odors produced before the disinfection will dissipate over time.

Question 25

How can I tell my device is working?

Accepted Answer

If the device is operating as intended, you will see a glow come through the grill of the device.

Question 26

Follow up service & support

Accepted Answer

If you require an expert to visit your home or office and provide maintenance, service or support, please contact us to schedule a visit or call.
 
In person visits have a cost of $75.00 and zoom or call sessions have a cost of $45.00.

Question 27

I’ve heard about other hydrogen peroxide systems in the past. Don’t they have limitations?

Accepted Answer

There are other hydrogen peroxide disinfection processes available, and they do have limitations compared to BonAir Infection Control Technology. Other hydrogen peroxide processes vaporize liquid hydrogen peroxide solutions to create a mist of water droplets containing hydrogen peroxide. The hydrogen peroxide mist contains hundreds and sometimes thousands of parts per million of hydrogen peroxide, so they can’t be used in occupied spaces. Also the droplets precipitate out of the air, so they have trouble spreading all the way through a facility. But the biggest disadvantage for these systems is that the hydrogen peroxide in the water droplets is surrounded by water. This insulates the hydrogen peroxide molecules in the droplets and prevents them from being drawn to microbes in the air or on surfaces by electrostatic attraction.
 
Because BonAir Infection Control Technology uses oxygen gas and water in gas form to begin with it produces hydrogen peroxide in true gas form. Hydrogen peroxide gas molecules produced by BonAir Infection Control Technology are not trapped in water droplets and are able to diffuse through the air like any other gas, even into cracks and crevices. Because they are not insulated by water molecules, they can be
drawn to microbes by electrostatic attraction. This makes a much, much smaller amount of hydrogen peroxide gas much, much, more effective and lets us provide you with an effective infection control technology that can be safely used in occupied spaces.

Question 28

What types of BonAir Infection Control Technology units are in production?

Accepted Answer

BonAir Infection Control Technology systems come in a variety of sizes, from units large enough to safeguard up to 80,000 cubic feet, to those small enough for a single room.
 
BonAirInfection Control Technology can be installed in air intakes, air ducts, in single-
room heating and cooling units, or purchased in portable stand-alone units. When users of BonAirInfection Control Technology reported that it was killing the black
mold in their homes and that absenteeism in their preschools dropped by 70%, three
studies were undertaken.

Question 29

Support Videos

Accepted Answer

We have videos to illustrate how to perform certain actions such as maintenance, swab tests, or operating the device. 
 
For more information visit https://www.bonairtech.com/support-videos(javascript:void(0))

Question 30

Do you have proof?

Accepted Answer

Yes! BonAir Infection Control Technology systems have been in the field for years. They have been used in catastrophic events such as Hurricanes Rita, Ike, Katrina, Harvey, Irma and María (2017).

In all cases our systems were successful in the Stabilization and Remediation cleanup of the buildings.
 
Kansas State University and Sandia Labs found that hydrogen peroxide gas technology disinfected 99% of the H5N8 Virus on surfaces within two hours.
 
Dr. Marsden of Kansas State University also had this to say based on his research: Kansas State University found that the hydrogen peroxide gas technology disinfected surfaces contaminated with MRSA (Methycillin Resistant Staphylococcus Aureus), nonresistant Staphylococcus Aureus, E-Coli, Listeria Monocytogenes, Candida Albicans, Stachybotrus Chartarum (Black Mold), Streptococcus, Pseudomonas, and Bacillus supp. This study demonstrated microbial reduction on contaminated surfaces by 96.4% to 99.9% within the first twenty four (24) hours.
 
For more information, you can read more about studies and research behind this technology by visiting our studies & articles section.(javascript:void(0))

Question 31

Where has this technology been implemented successfully?

Accepted Answer

This technology has been successfully implemented in research and educational institutions such as the University of Pittsburgh Medical Center, Lamar University and the Texas Educational System. Furthermore, it has been implemented with proven results in governmental institutions such as US Military Facilities (US Army, US Air Force & US Navy), US Army Corps of Engineers, FEMA & many others.

Question 32

What are the advantages of this technology over other existing technologies in use?

Accepted Answer

BonAir offers a different approach to sanitation and purification, the CIMR Technology preemptively seeks and destroys microbes, bacteria, viruses and mold by using the moisture and oxygen in the air. This technology is also safe to use in occupied areas and works continuously, this means you receive 24/7 protection without vacating premises. Other technologies rely on filters which are a passive solution, ozone which is harmful or toxic chemicals that can cause irritation of the eyes and skin.
To read more about how other technologies stack against BonAir, you can visit Compare Products.(javascript:void(0))

Question 33

Do I have to refill the device with hydrogen peroxide or any other chemical?

Accepted Answer

No, BonAir devices use a photocatalytic component installed in the device to ionize molecules as they pass through the device which requires no refills or chemicals. 
 
Regular maintenance is still required, every 30 days you might have to remove the back pannel and clean the back panel and filter.

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