My device turns on but the lights don't
Inside every BonAir device, one to four light bulb (CIMR Cell) units work in tandem with other components to produce hydrogen peroxide gas. If these lights do not light up, your device is not producing hydrogen peroxide gas and needs to be replaced.
In order to ensure the quality and performance of your BonAir device, follow the following steps regularly:
When the maintenance reminder light is lit or every 30 days, remove the back of the device and clean the filter and back cover without water
Leave at least one inch between the back of the unit and any other objects such as furniture or walls
Do not operate without the rear lint screen and back cover installed
Do not operate near heat sources, fire, or combustible vapors or gases
Setting up my BonAir device
You've just purchased one of the most effective solutions for air disinfection and purification, what now? To get the most out of your device, place the device in an elevated location that is roughly in the middle of the room, apartment, facility or office. Make sure to leave at least 1 inch between the back of the device and any furniture or wall to allow unobstructed airflow. Lastly, point the unit towards the center of the room.
Optimal location for your device varies with your needs, sources of pollution or heavily used areas are always preferred.
Testing the air quality
If you have purchased the device+testing kit bundle you will receive additional documentation and a testing kit with your device.
Choosing the right device for your home or business
All BonAir devices are calibrated to work effectively and safely when used in the right conditions. In order for the device to function correctly, the dimensions of your home, office or facilities needs to be within the maximum capacity of your BonAir device. These dimensions are measured in cubic feet.
My device is not switching on
First make sure the power outlet is working properly by plugging another device to make sure it is working. If the power outlet is working properly, make sure your BonAir device is plugged all the way. Make sure the back cover is properly installed.
If, after following these steps, your BonAir device does not power on contact support by using the contact form in this section.
How can I tell my device is working?
If the device is operating as intended, you will see a glow come through the grill of the device.
We have videos to illustrate how to perform certain actions such as maintenance, swab tests, or operating the device.
Problems or questions about my BonAir account
In order to better assist you with any issues, try logging out of your account, deleting your internet cookies, and clearing your browser cache. Once you have done this, log back into your BonAir account.
Deleting my BonAir account
In order to delete your account you must contact firstname.lastname@example.org using the login email of the account that you wish to delete using the title "DELETE ACCOUNT". You can see your login email under My Account. Accounts with unfulfilled orders cannot be deleted for security reasons.
Warranty & Refunds
About BonAir warranty
BonAir devices include two separate warranties, a 90 day to 1 year warranty for the catalytic component/CIMR Cell (Depends on model) and a 3 year warranty for all other parts and components.
Return & refund
Purchasing & Shipping
Problems or questions about an order placed with BonAir
Having issues with an order? Get in touch using the contact form in this section.
Are there financing options available?
While we don't offer direct financing options, your state (for mainland US and Puerto Rico) may have measures in place to facilitate the purchase of equipment geared towards decontamination and disinfection.
Get in touch with us to explore possible options by using the contact form in this section.
Can I buy BonAir devices outside of Puerto Rico & Dominican Republic?
Yes! You can place an order online at any time by visiting our online store.
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